Terms & Conditions

Last Updated: April 2026

1. Introduction

These Terms & Conditions explain the rules and conditions that apply when you access, browse, use, or purchase from the Inperfume website. By using our website, placing an order, creating an account, or interacting with our services, you agree to be bound by these Terms.

These Terms are designed to protect both our customers and our business by clearly setting out how purchases, payments, deliveries, returns, website use, and legal responsibilities are handled.

If you do not agree with these Terms, you should stop using our website and avoid placing an order.

2. Company Information

Company Name: INPERFUME LIMITED
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Customer Support: +44 7366 448899
Business Enquiries: +44 845 689 5589
Email: info@inperfume.co

All questions, notices, and enquiries relating to these Terms should be sent using the contact details above.

3. Acceptance of Terms

By accessing our website or placing an order with Inperfume, you confirm that you have read, understood, and accepted these Terms & Conditions.

These Terms also work alongside our other website policies, including our Privacy Policy, Cookie Policy, Refund Policy, Delivery Policy, and any other policies made available on our website.

4. Eligibility to Use Our Website

To use our website or place an order, you must:

Be at least 18 years old or the legal age of majority in your location
Have the legal ability to enter into a contract
Provide accurate and complete information
Use the website only for lawful purposes
Avoid any fraudulent, abusive, harmful, or unauthorised activity

Inperfume reserves the right to refuse service, cancel orders, suspend accounts, or restrict access if we believe these Terms have been breached or suspicious activity has occurred.

5. Orders and Contract Formation

When you place an order on our website, you are making an offer to purchase the selected products. Your order is not accepted until we confirm acceptance or dispatch the goods.

A contract between you and Inperfume is formed only when:

Payment has been successfully authorised
Your order has been reviewed and accepted
An order confirmation or dispatch confirmation has been issued

We reserve the right to refuse or cancel an order for reasons including stock availability, pricing errors, incorrect product information, failed payment, suspected fraud, delivery restrictions, or incomplete customer details.

If payment has already been taken and your order is cancelled, we will issue a refund where applicable.

6. Product Information and Authenticity

Inperfume aims to provide accurate product descriptions, images, prices, sizes, and product details. We make reasonable efforts to ensure that all information displayed on our website is clear and reliable.

All products sold by Inperfume are intended to be genuine and sourced through legitimate supply channels.

However, product packaging, colours, bottle designs, batch presentation, or outer boxes may vary slightly from images shown due to manufacturer updates, lighting, screen display differences, or supplier packaging changes.

If an item is materially different from what was described, your rights will be handled in accordance with applicable consumer law and our returns policy.

7. Pricing and Payment

All prices displayed on our website are shown in the relevant currency and may include VAT where applicable.

We reserve the right to update prices, correct errors, change promotions, or withdraw offers at any time without prior notice. If a pricing error affects your order, we may cancel the order and notify you.

Accepted payment methods may include debit cards, credit cards, PayPal, Apple Pay, Google Pay, Klarna or other buy-now-pay-later providers, bank transfer, or other payment methods made available at checkout.

Payments are processed securely by third-party payment providers. Inperfume does not normally store full payment card details directly.

8. Order Processing

Orders are processed subject to stock availability, payment approval, delivery requirements, and fraud prevention checks.

We may contact you if additional information is needed to process your order. Failure to provide requested information may result in delay or cancellation.

Order confirmation emails acknowledge that we have received your order. They do not guarantee acceptance if there are stock, payment, pricing, or verification issues.

9. Shipping and Delivery

Inperfume will arrange delivery to the address provided at checkout. Customers are responsible for ensuring that all delivery information is accurate and complete before submitting an order.

Delivery times shown on our website are estimates only. Delivery may be affected by courier delays, customs checks, stock availability, weather conditions, public holidays, incorrect address information, or events beyond our control.

Risk in the goods passes to the customer once the order has been delivered to the provided address or collected by the customer where applicable.

Inperfume is not responsible for failed or delayed delivery caused by incorrect, incomplete, or inaccessible delivery details supplied by the customer.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled in accordance with our Refund & Returns Policy and applicable consumer protection laws.

For hygiene and safety reasons, fragrance, beauty, cosmetic, and personal care products may not be eligible for return once opened, used, unsealed, damaged, or no longer in resaleable condition, unless faulty or not as described.

Customers must follow the correct return procedure before sending any item back. Items returned without approval or outside the stated return conditions may be refused.

Refunds will be processed using the original payment method where possible.

11. Customer Accounts

Customers may create an account to manage orders, save details, or improve the checkout experience. You are responsible for keeping your account login details secure.

You agree to notify us if you believe your account has been accessed without permission.

Inperfume may suspend, restrict, or close accounts if misuse, fraud, suspicious activity, or breach of these Terms is suspected.

12. Customer Responsibilities

When using our website, you agree not to:

Provide false, misleading, or incomplete information
Use another person’s identity or payment details without permission
Attempt to interfere with website security or functionality
Use automated tools, bots, scrapers, or similar systems without permission
Commit fraud, chargeback abuse, or payment misuse
Copy, reproduce, or misuse website content
Upload harmful code, malware, or disruptive material
Use the website for unlawful or abusive purposes

Any misuse of our website may result in cancellation of orders, restriction of access, account closure, or legal action where appropriate.

13. Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, designs, layouts, branding, and software, belongs to Inperfume or its licensors unless stated otherwise.

You may not copy, reproduce, distribute, modify, sell, or commercially use any website content without written permission from Inperfume.

Using our website does not give you ownership rights over any content, branding, or intellectual property displayed.

14. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, courier services, social media platforms, analytics tools, or other external services.

These third parties operate independently and may have their own terms, privacy policies, and cookie policies.

Inperfume is not responsible for the content, accuracy, security, availability, or practices of third-party websites or services.

15. Website Availability

We aim to keep our website secure, reliable, and accessible. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Access may be suspended or restricted for maintenance, updates, security reasons, technical problems, or circumstances beyond our control.

16. Automated Systems and Fraud Prevention

Inperfume may use automated tools, fraud screening systems, risk checks, and security technologies to protect customers, prevent fraudulent activity, verify transactions, and maintain website safety.

These systems may review order information, payment details, device data, location indicators, and browsing activity to help identify suspicious activity.

Where legally required, customers may request further information or human review of certain automated decisions.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Inperfume shall not be liable for indirect losses, loss of profit, loss of business, loss of opportunity, website interruption, technical errors, third-party failures, courier delays, or events outside our reasonable control.

Our liability in relation to any order will not exceed the total amount paid for the product or order giving rise to the claim, unless applicable law requires otherwise.

18. Indemnity

You agree to compensate and protect Inperfume from claims, losses, damages, costs, or expenses arising from your misuse of our website, breach of these Terms, unlawful conduct, fraudulent activity, or violation of third-party rights.

19. Termination or Restriction of Access

Inperfume may suspend, restrict, or terminate your access to the website or your customer account if:

You breach these Terms
Fraudulent activity is suspected
Security concerns arise
Legal or regulatory reasons require action
Your behaviour may harm our business, website, customers, or partners

Termination does not affect any rights, responsibilities, payments, or liabilities that arose before access was restricted.

20. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms, our website, or purchases made through Inperfume will be subject to the courts of England and Wales, unless consumer protection laws provide otherwise.

Customers accessing the website from outside the United Kingdom are responsible for complying with any local laws that may apply.

21. Updates to These Terms

Inperfume may update or amend these Terms & Conditions from time to time to reflect changes in our business, website, legal obligations, policies, or services.

Updated Terms will be posted on our website with a revised “Last Updated” date. Continued use of the website after changes are published means you accept the updated Terms.

22. Contact Information

For questions about these Terms & Conditions, orders, customer support, business enquiries, or legal correspondence, please contact us using the details below:

Inperfume is committed to providing a secure, transparent, and professional online shopping experience for every customer.