Payment & Security Policy

Last Updated: April 2026

1. Introduction

This Payment & Security Policy explains how Inperfume handles payments, protects customer payment information, and maintains a secure online shopping environment.

At Inperfume, we understand that payment security is an important part of customer trust. We use secure payment systems, recognised payment providers, fraud prevention tools, and appropriate technical safeguards to help ensure that every transaction is processed safely and professionally.

This Policy applies to payments made through our website and should be read together with our Terms & Conditions, Privacy Policy, Refund Policy, and other relevant website policies.

2. Company Information

Company Name: INPERFUME LIMITED
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Customer Support: +44 7366 448899
Business Enquiries: +44 845 689 5589
Email: info@inperfume.co

For questions about payments, security, or transaction support, please contact us using the details above.

3. Accepted Payment Methods

Inperfume may offer a range of secure payment methods at checkout. Available options may vary depending on your location, device, order value, and the payment providers available at the time of purchase.

Accepted payment methods may include:

Debit cards
Credit cards
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Buy Now Pay Later providers
Bank transfer where available
Other secure payment methods shown at checkout

We may update, add, or remove payment methods at any time to improve convenience, security, and customer experience.

4. Card Payments

Card payments are processed through secure third-party payment providers. These providers handle payment authorisation, verification, and processing using industry-standard security measures.

Inperfume does not normally store full card numbers, CVV codes, or sensitive payment authentication details directly on our systems.

When you enter your card information at checkout, the payment is handled through a secure payment environment managed by the payment provider.

5. Digital Wallets

Where available, Inperfume may accept digital wallet payments such as Apple Pay and Google Pay.

Digital wallet payments may use security features such as device authentication, tokenisation, encryption, and biometric approval. These features help protect your payment information and allow transactions to be completed securely.

6. PayPal and Online Payment Accounts

If PayPal or another online payment account is selected at checkout, you may be redirected to that provider’s secure platform to complete authentication and payment.

Inperfume does not receive or store your PayPal login details, account password, or full financial credentials. We only receive the payment confirmation and information required to process and fulfil your order.

7. Buy Now Pay Later Services

Where available, Inperfume may offer Buy Now Pay Later payment options through third-party providers.

These providers may carry out their own eligibility checks, credit assessments, fraud reviews, and payment schedules. Inperfume does not control their approval decisions and does not store your full financial application details.

Any Buy Now Pay Later agreement is between you and the relevant provider. You should review their terms, payment schedule, and privacy policy before using the service.

8. How Payment Information Is Processed

Payment information is processed securely by authorised third-party payment providers. These providers may use encryption, secure authorisation, fraud screening, and tokenisation to protect payment data.

Inperfume receives only the information needed to confirm payment, process your order, provide customer support, issue refunds, and meet legal or accounting requirements.

We do not request or store your full card security code, online banking login, payment wallet password, or complete financial credentials.

9. Payment Security Measures

Inperfume and its payment partners use appropriate security measures to help protect payment activity. These may include:

Secure checkout technology
SSL/TLS encrypted website connections
Payment tokenisation
Fraud monitoring
Transaction risk checks
3D Secure authentication where required
Restricted access to transaction information
Secure third-party payment gateways
Order verification where necessary

These measures help reduce the risk of unauthorised payments, fraud, and misuse of payment information.

10. SSL/TLS Website Security

Our website may use SSL/TLS encryption to help protect information transmitted between your browser and our website.

You can usually identify a secure connection by the padlock icon shown in your browser address bar. This helps protect personal and payment-related information during the checkout process.

11. Fraud Prevention and Transaction Monitoring

Inperfume may use fraud prevention tools and transaction monitoring systems to protect customers and our business.

We may review orders for signs of suspicious activity, including unusual order patterns, mismatched payment details, high-risk locations, repeated failed payment attempts, or potential unauthorised use of payment methods.

If an order is flagged for review, we may delay processing, request additional verification, cancel the order, or refuse the transaction where appropriate.

12. Identity and Payment Verification

In some cases, we or our payment partners may request additional verification before processing an order. This may include confirming order details, billing information, delivery information, or payment authorisation.

This helps protect customers from fraud and ensures that payments are made by the authorised payment holder.

Failure to complete required verification may result in order delay or cancellation.

13. Personal Data Used During Payments

To process payments and complete orders, certain personal information may be shared with payment providers. This may include:

Name
Billing address
Delivery address
Email address
Phone number
Order value
Payment confirmation details
Transaction reference information

This information is used only where necessary for payment processing, fraud prevention, order fulfilment, refunds, legal compliance, and customer support.

Personal data is handled in accordance with our Privacy Policy.

14. Refunds and Payment Reversals

Approved refunds are normally issued to the original payment method used at checkout. This helps protect customers and reduce the risk of fraud.

Refund processing times may vary depending on your bank, card issuer, digital wallet provider, PayPal, or other payment service provider.

Inperfume cannot always control the exact time it takes for refunded funds to appear in your account after we have processed the refund.

15. Failed or Declined Payments

Payments may be declined for several reasons, including insufficient funds, incorrect payment details, card issuer restrictions, failed security checks, expired cards, fraud prevention reviews, or technical issues with the payment provider.

If your payment is declined, you may need to contact your bank, card issuer, or payment provider for further information.

Inperfume is not responsible for charges, delays, or failed transactions caused by third-party payment providers or customer payment issues.

16. Customer Responsibilities

Customers also play an important role in keeping payments secure. When shopping with Inperfume, you should:

Use a secure internet connection
Keep your account login details private
Avoid sharing payment authentication codes
Ensure your device is protected from malware
Use only payment methods you are authorised to use
Check your order and payment details before submitting payment
Contact us promptly if you notice suspicious account or order activity

Inperfume is not responsible for losses caused by customer negligence, unauthorised account sharing, compromised devices, or incorrect payment information provided by the customer.

17. Third-Party Payment Providers

Payment providers operate independently and may have their own terms, privacy policies, security procedures, and processing timelines.

Inperfume is responsible for maintaining a secure website checkout environment, but we do not control the internal systems, outages, decisions, or processing rules of third-party payment providers.

Customers should review the relevant provider’s terms before using their payment service.

18. International Payments

If you place an order from outside the United Kingdom, your bank or payment provider may apply currency conversion rates, international transaction fees, or additional charges.

These charges are controlled by your bank, card issuer, or payment provider and are not set by Inperfume.

International payment processing may involve secure data transfers between payment providers, banks, and fraud prevention systems.

19. Security of Transaction Records

Inperfume may retain limited transaction records where necessary for order fulfilment, customer support, refunds, accounting, fraud prevention, legal compliance, and dispute resolution.

We do not retain full sensitive payment credentials. Any retained transaction information is handled with appropriate security controls and access restrictions.

20. Updates to This Payment & Security Policy

Inperfume may update this Payment & Security Policy from time to time to reflect changes in payment methods, security practices, technology, legal requirements, or business operations.

Any updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website after updates means the revised Policy applies.

21. Contact Information

For questions about payments, refunds, transaction security, or payment-related concerns, please contact us using the details below:

Inperfume is committed to providing a secure, reliable, and transparent payment experience for every customer.