Shipping Policy

Last Updated: April 2026

1. Introduction

At Inperfume, every order is handled with care, attention, and professionalism. From the moment your purchase is placed, our aim is to prepare, package, and dispatch your items in a way that reflects the quality and trust expected from a premium fragrance retailer.

This Shipping Policy explains how we process orders, which delivery options may be available, how tracking works, and what customers should know about delivery times, international shipments, customs charges, missed deliveries, and damaged parcels.

2. Company Information

Company Name: INPERFUME LIMITED
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Customer Support: +44 7366 448899
Business Enquiries: +44 845 689 5589
Email: info@inperfume.co

For shipping questions, delivery concerns, or order support, please contact us using the details above.

3. Order Processing

Once an order is placed, our team begins preparing it for dispatch. Each order is reviewed, packed, and prepared carefully before being handed to the selected delivery partner.

Processing Time: Orders are usually processed within 24 to 48 working hours.

Orders placed outside business hours, during weekends, or on public holidays will begin processing on the next working day.

During busy periods, including seasonal promotions, bank holidays, special campaigns, or high-volume sales events, processing times may take slightly longer.

4. Shipping Partners

Inperfume may work with trusted UK and international delivery partners to fulfil customer orders. These may include:

Royal Mail
Evri
DPD
Other recognised UK courier services
International courier and postal partners where applicable

The courier used for your order may depend on your delivery address, selected service, parcel size, order value, and available delivery options at checkout.

5. UK Delivery Options

Inperfume may offer several UK delivery options. Available options and prices may be shown at checkout and may vary depending on your order, location, or promotional offers.

Standard Delivery

Estimated delivery is usually within 3 to 5 working days after dispatch.

Standard delivery may be free for eligible UK orders where a free shipping threshold is offered on our website.

Express Delivery

Estimated delivery is usually within 1 to 3 working days after dispatch.

This option is suitable for customers who would like faster delivery where available.

Next Working Day Delivery

Next Working Day Delivery may be available for eligible UK orders placed before the stated cut-off time.

Orders placed after the cut-off time, on weekends, or on public holidays will normally be processed on the next working day.

Delivery to remote locations, including the Scottish Highlands, Northern Ireland, offshore islands, and certain rural areas, may take longer and may not qualify for all delivery services.

6. Delivery Times

Delivery times are estimates only and begin after the order has been dispatched, not from the time the order is placed.

Estimated delivery may be affected by:

Courier delays
Incorrect or incomplete addresses
High seasonal demand
Public holidays
Weather conditions
Customs checks
Remote delivery locations
Operational disruptions outside our control

Inperfume will make reasonable efforts to support customers where delivery issues occur, but we cannot guarantee courier delivery times once the parcel has been dispatched.

7. Domestic and International Deliveries

Inperfume may deliver within the United Kingdom and to selected international destinations where available.

UK deliveries usually arrive faster than international orders. International deliveries may take longer due to customs clearance, local postal handling, regional restrictions, and border processing.

Customers are responsible for ensuring that the delivery address provided at checkout is complete, accurate, and suitable for delivery.

8. Customs Duties and Import Charges

For international orders, customs duties, import taxes, handling fees, or local charges may apply depending on the destination country.

These charges are not usually included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for paying any customs duties, import charges, or local taxes required by their country.

If customs charges are refused or unpaid, the parcel may be delayed, returned, held, or disposed of by customs or the courier. In such cases, additional charges may apply and refunds may be limited.

9. Tracking Information

Once your order has been dispatched, tracking information may be provided by email or through your customer account where available.

Tracking updates are controlled by the courier and may not always appear immediately. Some carriers update tracking only after the parcel reaches a sorting hub or delivery checkpoint.

International tracking may show fewer updates or delayed scan activity depending on the destination country and local delivery network.

10. Delivery Confirmation

A parcel may be considered delivered once the courier confirms delivery to the address provided at checkout. Delivery confirmation may include a delivery scan, GPS record, signature, photographic proof, or courier delivery note.

Once a parcel is marked as delivered, responsibility for the parcel may transfer to the customer.

If your parcel is marked as delivered but cannot be found, please check with household members, neighbours, building reception, safe places, or the local courier depot before contacting us.

Inperfume may assist with available delivery information, but we are not responsible for loss, theft, or damage after confirmed delivery where the courier has completed delivery to the provided address.

11. Incorrect or Incomplete Addresses

Customers must provide accurate and complete delivery details at checkout.

Inperfume is not responsible for delays, failed deliveries, returned parcels, or lost orders caused by incorrect, incomplete, or inaccessible address information provided by the customer.

If an order is returned due to address issues, additional shipping fees may apply for re-dispatch.

12. Missed Deliveries and Returned Parcels

If a courier cannot complete delivery because the recipient is unavailable, the parcel may be held at a local depot, taken to a collection point, returned to sender, or scheduled for re-delivery.

Customers should follow courier instructions and collect or rearrange delivery within the stated timeframe.

Parcels returned due to failed delivery, non-collection, refusal, or incorrect address details may incur return charges, handling fees, or re-shipping costs.

13. Damaged Parcels

We take care when packing orders, especially fragrance bottles, glass items, and boxed products. However, damage may occasionally occur during transit.

If your parcel arrives damaged, please contact Inperfume as soon as possible and preferably within 48 hours of delivery.

Please provide:

Your order number
Clear photos of the outer packaging
Clear photos of the damaged item
Photos of any courier label or delivery packaging
A short description of the issue

This information helps us review the matter and, where necessary, raise a claim with the courier.

Claims reported late may be more difficult to resolve due to courier investigation time limits.

14. Lost or Delayed Parcels

If your parcel is delayed, please allow reasonable time for courier updates, especially during busy periods or international transit.

If tracking has not updated for an unusual period, please contact us and we will review the available information.

Where appropriate, we may contact the courier, open an investigation, or advise the next steps. Courier investigations may take time and outcomes depend on the delivery partner’s procedures.

15. Refused Shipments

If a parcel is refused at delivery, not collected, or returned due to unpaid customs fees, incorrect address details, or customer refusal, the order may be returned to Inperfume.

In such cases, original delivery charges, return postage, handling fees, or customs-related charges may be deducted from any refund where legally permitted.

Refund eligibility may depend on the condition of the returned goods and whether the products remain unopened, unused, and suitable for resale.

16. Fragile Goods and Handling

Fragrance products, glass bottles, gift sets, and luxury packaging should be handled carefully once delivered.

Please open parcels gently and inspect your items soon after delivery.

Damage caused by improper handling after delivery is not covered under this Shipping Policy.

17. Events Outside Our Control

Inperfume is not responsible for delivery delays or failures caused by events outside our reasonable control, including courier disruption, strikes, customs inspections, extreme weather, transport delays, public holidays, technical issues, incorrect customer information, or international restrictions.

We will always aim to provide reasonable support where possible.

18. Updates to This Shipping Policy

Inperfume may update this Shipping Policy from time to time to reflect changes in delivery services, courier partners, pricing, operational processes, or legal requirements.

Any updated version will be posted on our website with a revised “Last Updated” date.

19. Contact Information

For shipping questions, delivery support, tracking concerns, or order assistance, please contact us using the details below:

Inperfume is committed to providing a reliable, transparent, and professional delivery experience for every customer.